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SAP Field Service Management 2005 Certification Details:
|SAP Certified Application Associate – SAP Field Service Management 2005
|Number of Questions
|C_C4H520_02 – 65%
|SAP Analytics Cloud Planning Certification Practice Exam
SAP Certified Application Associate – SAP Field Service Management 2005 Exam Topics:
|Topic Details, Courses, Books
|Explain the features of Smartforms module and locate /create templates.
|Mobile SAP Field Service Management application
|Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call.
|Outline the features of Workforce Management and know how to create and assign a service call.
|Analytics and Reports
|Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes.
8% – 12%
|Master Data Management
|Explain all the components of Master Data Management and know how the data model is used within SAP Fiend Service Management.
|8% – 12%
|Administration: Permissions and Configurations
|Know the basic features of administration modules and where to access company settings, business rules and permission settings.
|Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management.
|Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow
|< 8 %
|SAP Field Services Management and SAP Service Cloud
|Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management.
|< 8 %
|Customer Self Services via Core Now
|Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it.
|< 8 %
|Know the advantages of using business rules and how to use them along with some use cases.
|< 8 %
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